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Fannie Mae Mortgage Help Centers

Fannie Mae offers in-person and telephone support for borrowers.

Our Mortgage Help Centers have been established to help homeowners with loans owned by Fannie Mae (see below to determine if your loan is owned by Fannie Mae). You can meet directly with an experienced housing advisor (either by phone or in person) to discuss your mortgage situation. English and Spanish advisors are available, and all services offered by the Fannie Mae Mortgage Help Center are FREE.

Step 1: Confirm Eligibility

You must confirm that your loan is owned by Fannie Mae to use the Help Centers.

Step 2: Request Help

If your loan is owned by Fannie Mae, complete the online “Request Help” form or contact your nearest Mortgage Help Center to make an appointment.

Confirm and Request Help

Help Center Locations
(View Locations on Google Maps)

Atlanta
Capital Area
Chicago
Dallas/Ft. Worth
Inland Empire
Jacksonville
Los Angeles

Miami
Philadelphia
Phoenix
Sacramento
Saint Louis
Tampa

If you do not have a loan(s) owned by Fannie Mae, contact the Homeowners HOPE^TM Hotline at 888-995-HOPE or visit the Making Home Affordable website for mortgage assistance.