Got Questions?

Visitors to the Know Your Options website know that our Mortgage Help Centers assist delinquent homeowners, but regardless of your mortgage status Fannie Mae homeowners can always get assistance from Fannie Mae's Resource Information Center.

You may have applied for a loan modification, but not heard back from your mortgage company. You may wonder why your Short Sale offer was rejected. You may need to find out whether you are eligible to cancel your private mortgage insurance…that's where the Fannie Mae Resource Information Center comes in.

May I Help You?

The center is staffed by loan specialists able to answer questions like these (and more!) and point you to the right resources.

The center is open Monday – Friday, from 8 am to 8 pm (Eastern) and is free. English and Spanish speakers are available with other languages are accommodated with assistance from AT&T Language Line, says Jarvis Obarakpor, who manages the center's operations.

To contact the center, call 1-800-7FANNIE or email resource_center@fanniemae.com. (Note: the center's services are only available to homeowners whose loans are owned by Fannie Mae.)

BEWARE

SCAMS

Learn how to identify and avoid scam artists who promise immediate relief from foreclosure.

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FAQ

ANSWERS

Find the answers to common questions concerning your mortgage and the various options to avoid foreclosure.

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GLOSSARY

TERMS

Visit our glossary of key terms to increase your understanding of the foreclosure options available.

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