Our Mortgage Help Center Network has been established to help homeowners with loans owned by Fannie Mae (see below to determine if your loan is owned by Fannie Mae). Our network offers national toll-free telephone support, email support, and face-to-face support in some areas. English and Spanish advisors are available, and all services offered by the Fannie Mae Mortgage Help Center Network are FREE.
Step 1: Confirm Eligibility
You must confirm that your loan is owned by Fannie Mae to use the Help Center Network.
Step 2: Request Help
If your loan is owned by Fannie Mae, complete the online “Request Help” form or contact your nearest Mortgage Help Center to make an appointment.
Help Center Locations
If you do not have a loan(s) owned by Fannie Mae, visit the Making Home Affordable website  for mortgage assistance.