Our Mortgage Help Centers have been established to help homeowners with loans owned by Fannie Mae (see below to determine if your loan is owned by Fannie Mae). You can meet directly with an experienced housing advisor (either by phone or in person) to discuss your mortgage situation. English and Spanish advisors are available, and all services offered by the Fannie Mae Mortgage Help Center are FREE.
Step 1: Confirm Eligibility
You must confirm that your loan is owned by Fannie Mae to use the Help Centers.
Step 2: Request Help
If your loan is owned by Fannie Mae, complete the online “Request Help” form or contact your nearest Mortgage Help Center to make an appointment.
Help Center Locations
If you do not have a loan(s) owned by Fannie Mae, contact the Homeowners HOPETM Hotline at 888-995-HOPE or visit the Making Home Affordable website  for mortgage assistance.