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Urgent Notice for Homeowners Affected by Disasters

Fannie Mae stands ready to assist homeowners and communities affected by hurricanes as well as other disasters. Read about special mortgage relief options below that help ease the financial burdens of disaster recovery.

Helping Homeowners

Mortgage Assistance

Fannie Mae works directly with mortgage servicers to offer special options for those impacted by disasters. Eligible homeowners who are having difficulty paying their Fannie Mae mortgage may qualify for:

  • A forbearance to temporarily suspend or reduce mortgage payments for up to 12 months
  • No late charges for missed payments
  • No reporting of missed payments to credit bureaus while payments are suspended
  • A loan modification to avoid a burdensome repayment or higher monthly payments after a forbearance
  • Possible suspension of legal proceedings (i.e., foreclosure)

If your home is impacted by a natural disaster, it is imperative that you contact your servicer as soon as possible.

Get Help Now

  1. Call your mortgage company/servicer (the company listed on your monthly mortgage statement) to see what options you qualify for. If you do not have access to your mortgage records, you can check our Contact Your Mortgage Company list or search online for contact information.
    • You can use the Fannie Mae Loan Lookup to confirm whether Fannie Mae owns your loan—a requirement for Fannie Mae mortgage assistance.
    • If Fannie Mae owns your loan, the Loan Lookup also provides the name and contact information for your mortgage company.
    • You can also call 1-800-2FANNIE (1-800-232-6643) to check.
  2. Contact a Fannie Mae Mortgage Help Network partner if you need additional assistance or if you are having difficulty working with or reaching your mortgage company. Free personal assistance is available in person or over the phone (English and Spanish) through our Mortgage Help Network.
  3. Check for local homeowner events where you can talk with housing counselors and mortgage companies in person to get the help you need. Check our Events page for events in your area and details on what you may need to take with you.

Avoid Scams

Beware! Scam artists will attempt to offer assistance and services to support those affected by a disaster. Here are some ways you can protect yourself:

  • Confirm that you are working with a legitimate company—search for the name of the company in the email address or on the letterhead and use Google or another search tool/resource to confirm the company’s legitimacy.
  • Note inconsistencies like grammar mistakes, typos, names of organizations that are slightly off. For example, Making Home Affordable (singular) is the name of the government-sponsored program that helps homeowners, Making Homes Affordable (plural) is not.
  • Never feel pressured to “take immediate action.” Do your research and check the facts before signing any agreement or sending any money.
  • Never give out your bank account/routing information until you have verified and confirmed the source. And remember, mortgage help is FREE. So always be leery of someone demanding payment or promising guaranteed results.

For more tips on how to avoid scams, visit here.

Additional Resources

Helping Communities

Our Commitment to Others
Fannie Mae supports national and local relief efforts following natural disasters through financial contributions (and often matching our employee’s contributions) as well as contributing to relief programs managed by charitable relief organizations. For more information, visit

Beware of Scams

Learn how to identify and avoid scam artists who promise immediate relief from foreclosure.

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Find the answers to common questions concerning your mortgage and the various options to avoid foreclosure.

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Visit our glossary of key terms to increase your understanding of the foreclosure options available.

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