If you have questions about your reverse mortgage, contact the mortgage company that services your loan. Your servicer’s contact information should be on your loan paperwork or on the periodic statements or notices you receive regarding your reverse mortgage loan balance. Additionally, we’ve listed several large reverse mortgage loan servicers on the table below (expand section to view). You’ll also find out how to contact a free HUD-approved housing counseling agency, how to avoid scams, and information on State Programs in the expandable sections below.
If you are struggling with paying your property-related expenses (such as property taxes and insurance), it is strongly recommended and encouraged that you work with a HUD-approved housing counseling agency.
Your counselor will help you review your financial situation and work with your mortgage servicer. In addition, your counselor will be able to refer you to other resources that might assist you in balancing your budget and retaining your home.
Your reverse mortgage servicer can provide you with information about free HUD-approved housing counseling agencies and how to contact them.
What Documents Will My Counselor Need?
Your reverse mortgage counselor will provide specific information on the documents you’ll need to provide and your next steps—typically you will need to provide documentation of your income and expenses.
|Mortgage Company||Serviced By||Toll-Free
|Circle Mortgage Corporation||Celink||866-654-0020||n/a|
|Citizens First Wholesale Mortgage||Reverse Mortgage
|DLJ Mortgage Capital Inc.||Celink||866-654-0020||n/a|
|Everhome Mortgage Company||Celink||866-654-0020||n/a|
|Generation Mortgage Company||n/a||866-733-6092||n/a|
|GMAC Mortgage LLC||Celink||866-654-0020||n/a|
|James B. Nutter||n/a||800-943-7334||n/a|
|Liberty Home Equity Solutions, Inc.||Reverse Mortgage
|Live Well Financial Inc.||Celink||866-654-0020||n/a|
|Metlife Bank N.A.||Celink||866-654-0020||n/a|
|Northern Ohio Investment Company||n/a||800-441-3456||noic.com|
|Security One Lending||Reverse Mortgage
|St. James Mortgage Corporation||n/a||800-837-7005||stjamesmortgage.com|
|Sun American Mortgage Company||Celink||866-654-0020||n/a|
|Sun West Mortgage||n/a||800-453-7884||swmc.com|
|Urban Financial Group, Inc.||Reverse Mortgage
Florida ELMORE Program
The Elderly Mortgage Assistance Program (ELMORE) uses federal Hardest Hit Funds to assist senior homeowners in Florida with reverse mortgages who may be facing foreclosure due to nonpayment of property-related expenses, such as property taxes, homeowner’s insurance and homeowner’s and/or condo association dues.
ELMORE has specific income, hardship and residency requirements. The overall requirements are that you:
- Have a reverse mortgage secured by a property in Florida;
- Are a legal U.S. citizen or lawful permanent resident;
- Reside in your house as your primary residence;
- Have income lower than 140% of the average median income in your area;
- Have fallen behind on property-related expenses due to a hardship such as medical expenses, reduction in income, home repairs, divorce, disability, unemployment or under employment, or other challenges; and
- Can afford property-related payments once you’re caught up through this program.
If approved, you may get up to $25,000 to pay for property-related expenses through a forgivable two-year loan. There is no interest on the loan and there are no payments to make provided you do not sell the property within two years of the date of this loan and you have satisfied all loan terms. If you’ve already received assistance through another Florida Hardest-Hit Fund Program, your total assistance cannot exceed $50,000.
For more information on ELMORE, call toll free (800) 601-3534 (Monday – Friday, 9 a.m. to 8 p.m. Eastern Time; Saturday, 9 a.m. to 2 p.m. Eastern Time), visit FloridaELMORE.org or contact your reverse mortgage servicer. Your servicer’s contact information should be on your loan paperwork or on the periodic statements or notices you receive regarding your reverse mortgage loan. For a list of Fannie Mae reverse mortgage servicers, click the Reverse Mortgage Servicers tab section above.
Who should I call if I think I’m being scammed?
If you are contacted by anyone who is not your mortgage company offering to work on your behalf for a fee or claiming you qualify for a loan modification or some other solution, you can report the suspected fraud by calling:
|U.S. Department of Housing and Urban Development (HUD) Office of the Inspector General Hotline||800-347-3735 or email: firstname.lastname@example.org|
|Federal Housing Finance Agency Office of the Inspector General Hotline||800-793-7724 or on the Internet at: www.fhfaoig.gov/ReportFraud|