Fannie Mae Mortgage Help Center Network

Homeowner assistance is available over the telephone, via email or in person (where available).

Our Mortgage Help Center Network has been established to help homeowners with loans owned by Fannie Mae (see below to determine if your loan is owned by Fannie Mae). Our network offers national toll-free telephone support, email support, and face-to-face support in some areas. English and Spanish advisors are available, and all services offered by the Fannie Mae Mortgage Help Center Network are FREE.

Step 1: Confirm Eligibility

You must confirm that your loan is owned by Fannie Mae to use the Help Center Network.

Step 2: Request Help

If your loan is owned by Fannie Mae, complete the online “Request Help” form or contact your nearest Mortgage Help Center to make an appointment.

Confirm and Request Help

Help Center Locations
(View Locations on Google Maps)

  • Atlanta
  • Capital Area
  • Chicago
  • Dallas/Fort Worth
  • Inland Empire
  • Jacksonville
  • Los Angeles
  • Miami
  • Sacramento
  • St. Louis

If you do not have a loan(s) owned by Fannie Mae, visit the Making Home Affordable website for mortgage assistance.

BEWARE

SCAMS

Learn how to identify and avoid scam artists who promise immediate relief from foreclosure.

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FAQ

ANSWERS

Find the answers to common questions concerning your mortgage and the various options to avoid foreclosure.

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GLOSSARY

TERMS

Visit our glossary of key terms to increase your understanding of the foreclosure options available.

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